increased. where is the greatest threat coming from now? drone delivery. amazon ceo reveals drones dropping off packages door-to-door. is this a new way of shopping? >> your "new day" gainst right now. >> this is "new day" with chris cuomo, kate baldwin and mikaela per era. >> good morning, it's monday, december 2nd. 6:00 in the east. you are looking live at the mangled train here in new york after this massive derail him on sunday. four people were killed. dozens more are injured. we are showing you a picture from yesterday. these are some of the first images that came out. now we know a federal probe is under way, because there are big questions this morning after the train's operator says the train didn't work. that's what he says when he came around this curve where he was supposed to slow down.

good morning, alabama alexandra. >> reporter: good morning, this is supposed to be the dangerous train derail. in decades. 67 people were hurt, 11 in critical condition and this morning we are learning more about the four people killed in a horrifying crash. overnight the names of all four passengers killed by the train crash sunday were released. mta police identified 54-year-old donna smith. >> donna was a wonderful person. she was kind, neighborly, friendly. >> reporter: 35 ann kesook and the man father of four james luble. >> i will remember him as having dignitary and determination and being a wonderful father. >> reporter: three of them ejected from the train, its cars strewn along the tracks in the bronx. >> it came to like a halt and there was just people screaming.

>> reporter: early sunday, a rescue worker scoured the grizzly scene. one railcar nearly diving into the water, where divers check for people. >> i see people flying from the left side to the right side, people from the back. it's just crazy. >> reporter: at 7:20 a.m. the commuter train carrying 150 passengers on its way to grand central station from po kip ski that required a speed limit of 30 miles an hour along the harlem river, requiring a speed limit of 70 miles per hour. >> the curve has been here for many, many years, right. and trains take the curve. but it just can't be the curve. >> reporter: the train conductor said he tried to apply the brakes but says they didn't work as all seven cars derailed barlg off the tracks. >> by the time i looked up, it was going off the tracks. there was the rubble flying by my face. >> only 1,700 feet away from a

previous july derail. where ten garbage freight cars flipped on their sides. >> we don't foe what the train speed was. we will learn that from the vehicle event recorders. >>. >> reporter: this is the second derail. in month, this train derailed in bridge port, connecticut. it was hit by a westbound train. 76 people were injured. sunday's crash eerily similar from the train that killed in northwestern spain killing 79 passengers. in that crash the train was approaching a sharp turn. security video showed the shocking moment the train going more than twice the speed limit hurdled off the tracks. fernls are looking into what role -- officials are looking into what role, if any, speed played. run one of the four people james luble worked for "the "today show."" a staff said james always had a

smile on his face and was quick to share a friendly greeting. this morning, we send our c condolences to all of them. >> the response seems really fast. the ntsb team was on site very fast. why did it happen? >> let's bring in earl weiner. he has been at the scene of the derail. . he is overseeing this investigation. thank you for joining us. >> good morning. >> so we know that the recording devices that have the data of what was going on with the train was collected. do we know anything yet about why this happened? >> we are still in the process of downloading the data and validating it. we hope to have more information in terms of what the speeds were, what applications may have been made, what power settings were. >> will the data you collect frl

u caused this crash? >> well, the data from the boxs will tell us a lot at the time. we'll combine that with other information, with other investigative activities. >> what's the sense of the scene thus far? the main suggestion is that the brakes failed. that's what the operator says that, he applied the brake, he had to dump the brakes but he was carrying too much speed into the curve. any sense of what makes sense from the scene? >> well, we hope to interview the conductor and the engineer later today or tomorrow and that combined with the data from the event recorders will give us a pretty good insight into what was going on. >> what do we know about this particular train, the maintenance records intact, any concern with this particular train? >> well, we don't, with this particular train, we will be looking at the maintenance

records as well as the records related to the operator and the maintenance of the tracks and signaling equipment. >> so you have to cover all your bases, of course, is it in the issue although it's not uncommon this was being pushed the enjen was behind the line of cars and this as opposed to pulling, is that relevant? >> well, the configuration of the train may be relevant or may be not. this is not an unusual configuration, but it certainly will be looked at. >> then, of course, you start looking at patterns of train activity over time here. we do have just in july there was a freight train that went off the tracks near the area. is that relevant at all in the analysis? >> well, we approach every investigation as a singular isolated incident. we will during the course of the investigation should befind anything that leads us to look

at correlating it with other accidents, we will certainly do that. we don't start out with that correlation, however. >> i know you have seen a lot of these in your day. all but one car i believe, right, completely came off the track. what was it leak to e't it at the scene? >> well, in fact, all of these cars including the locomotive come off the tracks. it was -- every time you see one of these scenes, it's unique, it's different, and quite humbling. >> now, lives were lost, suddens were injur dozens were injured, some critic chicago was eight somewhat lightly populated, it would have been more populated this morning. what do you think would have happened then? >> well, looking at the configuration of the wreckage and the condition of the cars, certainly had there been more

people on board there would have been many more injuries. >> and while you are still developing your understanding as i let you go, i know you have a lot of work to do here, any question you will be able to find out why this happened so we can learn something going forward? >> well, that's our objective. you know, we look at it from a safety point of view, in wanting to identify why it happened, in particular, and identify what recommendations can be made to avoid having this kind of accident again. >> absolutely. that's the key, mr. weiner, we have to have confidence in that rail system. it's so important to cities this sides and smaller ones as well. thank you very much for joining us. good luck with the findings of the investigation. we look forward to hearing what is relevant. >> thank you. >> trying to tell this story, obviously, we want to get all sides of it. is we will get the survivor of the crash. she took this photo of the plane

flipped on its side. she tells of the incredible story of how she handled it and what gave her the presence of mind to take pictures. we will talk about the investigation with the governor of new york, andrew cuomo. he will be joining us. >> let's take look at the headlines this hour. vice president joe biden arrives in japan as a part of a three country visit. china recently announced new flight restrictions unilaterally imposed in the east china sea t. white house says it will meet in chosen to discuss easing the friction anded advancing diplomacy. state police say at least two people were seriously injured. 35 others were taken to local hospitals in wooster. the highway was closed for hours after freezing rain turned that roadway into a sheet of ice.

even a state trooper responding to the crash was rear ended. police are investigating what they are calling a suspicious death at arrowhead stadium during the chiefs-broncos nfl game. investigators say it happened in the parking lot when a vehicle owner found a man inside his car. they say a struggle ensued and that man collapsed. the police chief tweeted it did not involve fan rivalry. three people were taken into custody for questioning. an alaska woman being hailed a hero in the face of tragedy. melanie coffee was on a plane that crashed friday night. rescuers were having a hard time tracking down the plane. she guided them back to the crashed airplane. coffee and five others were saved. unfortunately, four died including coffee's infant son. we'll have much more on this in our next hour.

amazon has unveiled plans for a future delivery method, using drones in the next four to five years, amazon will deliver your products with an unmanned aerial vehicle so-called roh ctocoptors. their prime thing is to get packages into customer's hands in 30 minutes or less. oh, you know, we're going to discuss this on "new day." oh, you know, i have questions. >> what if you live in an apartment? >> it lands in your window. you reach out and grab it. >> what if you are in the shower? >>io have that research. >> can you imagine this, 30 minutes. >> there are so many hurdles, air traffic, safety, privacy. >> it's kind of exciting. >> the faa needs to approve. they've got something to say about that.

>> happy monday, guys. >> happy monday to you. >> let's get a check with indra petersen, so we made it through the weekend. how does the weekend look? >> i want to say i don't want to get hit in the head before we change those rules. a really nice week. temperatures very mild. d.c. 32. new york, 43. enjoy this. this will be big changes ahead. we have some time on the east coast. you can see pacific northwest. this is a beg system. notice a little energy into the southeast. so a little cloudy. maybe light rain around the gulf. a big story, temperatures above normal. so enjoy. that we are talking new orleans by wednesday, that same slow moving up the coast, warming up in the northeast as well. we are actually staying drive. notice the slow offshore. so we're staying drive. let's look at the temperatures, not as warm as we are talking about in the southeast. at least they are above normal. new york seeing 14. boston looking for 43 degrees. now, let's take you out to the

pacific northwest. look at this dumping snow. one to two feet of snow. idaho, montana, wyoming, one to two feet spreading down to the west. then to the east. the most important thing is the temperatures. they are going way down. we are taking you to tuesday. notice, bismark 15 degrees below normal. dallas 78, tuesday, wednesday, securities & exchange commission. let's talk about the drop. there we go. 18 degrees below normal by the middle of the week. check out denver. almost 40 degrees below normal so you guessed it, everything must go east. by the end of the week, we are chili, guys. on the weekend. >> i love the snow totals we are looking at right there. one to two feet. i'll be taking vacation again. >> just changed the oil on the blower. i am ready to go, always. coming up on "new day," we know there is an ongoing threat of terrorism at home. we know we are doing better in stopping a text.

some in charge of our safety say that's not so. we'll tell you why. later in the show, new details in the paul walker crash investigation. we are learning more about what police say was behind the wheel. . terrorists changing their rank

and harder to track. we are no safer today than when osama bin laden was killed. a pretty big statement coming from two of the nation's top

intelligence lawmakers. >> reporter: that's right, kate. it's a rather scary and unexpected headline we have here, bipartisan agreement from key lawmakers. the terrorists have actually gained ground here in recent years. california, a democrat the chair woman of the senate intelligence committee dianne feinstein saying terrorists have increasingly been innovating, building weapons much more difficult to detect and the republican house intel chairman mike rogers saying you have recent high profile successes like the killing of osama bin laden that have given americans a false sense of security. >> are we safer now than we were a year ago, two years ago, in general? >> i don't think so. i think terror is up world wide. statistics indicate that. the fatalities are way up. the numbers are way up. there are new bombs, very big bombs, trucks being reenforced

for those bombs. >> i absolutely agree we are not safer today for the same very reasons. so the pressure on our intelligence services to prevent an attack and get it root are enormous. it's getting more difficult because we see al qaeda as we knew it before is metastasizeing to something different. >> reporter: now administration officials and even president obama in his most recent remarks on counterterrorism have acknowledged there is this changing al qaeda threat. it's not just al qaeda, it's its a fi affiliates in yemen. chris, the other thing that's very important to sort of pay attention to here is this ro bust defense that you are hearing from both of these key lawmakers of the intelligence community and sort of the scrutiny that they have been under since a lot of these disclosures from edward snowden, the nsa leaker.

you heard that intelligence is very necessary to thwart these attacks. >> all right, it's frightening. it's also confusing. the assumption is we are getting better not that the space outpacing our efforts. we will unveil more later in our show. thank you, we appreciate it. two americans are detained in north korea. the white house is demanding their release. one is an 85-year-old korean war vet detained since october a. video released over the weekend shows merrill newman reading an apology for crimes against the state. let's bring in cnn's barbara starr. she's at the pentagon watching this situation what do you know? >> reporter: good morning, chris. swedish diplomats have been able to visit newman, but his family, of course, wants him home. >> i can understand that in u.s. and western countries there is misleading information and propaganda about pprk.

>> reporter: north korean state media released this video over the weekend of detained american tourist 85-year-old merrill newman reading a handwritten apomg. pyongyang says newman admits he is guilty of big crimes when he not for the u.s. in the korean war working with anti-down intoist gorillas planning now 60 years later to try to meet up with them. it shows newman signing the four-page statement, dating it, seemth it with his thumbprint in red enk. what happens to him next isn't clear after being held since late october taken off a plane just as hess tour group was leaving. the white house is now weighing in. a spokes woman saying the u.s. is deeply concerned, calling on north korea to release newman and fellow american kenneth bay now held for more than a year. but one expert says that could

complicate an already tough situation. >> north korea doesn't want to reveal that north korea is giving in to the demand of pressures coming from washington. >> reporter: former u.n. ambassador bill richardson who says his north korean contacts aren't responding told cnn on sunday kim jong-un isn't following the pattern of releasing americans after getting a confession. >> so this is baffleing, but this is a few regime of the new leader. and i suspect he's sending different signals but nobody know what is those signals are. >> reporter: richardson is one of the leading experts in the united states. he has great contacts with the north korean leadership. the fact that he says they are not responding is of some concern. chris. >> it makes sense, barra. in the next hour we will speak

with the sister of kenneth bae. much more ahead on "new day" is healthcare.gov fixed? what republicans saying they are not impressed. we will break it down in our political gut check ahead. >> we will see how it goes. also, you are looking at amazon's amazing plans him could this be your next delivery vehicle? a drone. that's right. >> that flying bar-b-que bringing your book to you. >> i was going to say that. >> it looks like hibachi. at verizon.

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>> obviously, it's time for our political gut check. the administration deadlines came and went saturday t. man the white house tabbed to improve the website is touting its progress saying there is a night and day difference between healthcare.gov today and when it launched two months ago. probably not surprising the republicans in congress are not impressed. a cnn political analyst and executive editor is joining us now to talk about this now. so it's thick. let's move on. >> oh, we're back where we start. yes, democrats, we love to turn the page right now. lock, this is a self grading mechanism right now. he is saying this is night and

day. 90% of viewers won't be affected. there are some verifiable ways to gage the progress as chris may be discovering. the site is demonstrably faster. >> it does say we apologize for the inconvenience. they are undergoing regularly scheduled maintenance. >> regularly scheduled. so reality is when you self grade and say it's 90%, that still means that 10% of folks won't get the service they need and deserve. that's a lot of wig him room built in. 10%, that's a we believe site that isn't working. while enormous progress isn't working, there is a lot of work to go. >> i would say in the news biz a muted response to the successful relaunch if you will. it seems they are moving onto the next fight. it's not about the website anymore? >> everyone is doing their typical spin here. republicans are saying this is fundamentally flawed. so let's not worry about what

progress is made, democrats all sunshine. >> it's the biggest failure? >> this is so damaging. the republicans don't need to pile on. it cuts to the heart of this administration but democrats believe government can step in and take on big challenges and do them well. this failure has undercut that. there is a second chance to make a first impression here. >> you think? >> i do think that. as we get throws to the meaningful dead line itself, december the end of march before the penalties start kicking in, if people start getting good responses on the website. if they are able to sign up and like what is in plates in the future. that can amellior rate these bad feelings. let's not get stuck in the swamp t. rollout has been a major problem in the president's polls and it creates a significant hurdle they will have to overcome. >> so the site is allowing me to

navigate quickly. i went to new york. it's a state that has its own exchanges. >> that wasn't so great. california's was quicker. that's okay. let deal with what is being ignored here. growing frustration for people t. metaphor would be the house is on fire t. democrats are saying boy i hope the house goes out t. republicans are saying let it burn, baby, let it burn. nietoer is an acceptable approach to dealing with the house on fire. give me your take. the health care system was a mess before obama care, incredibly raising rates. the insurance companies overrunning everybody, families struggling, a iz radioing number of people without insurance. there are no solutions to that yet. where do we see that in the political momentum of dealing with the problem? >> this is a point you made over and over, chris, which is there is not a problem solving mentality in washington right now. everyone is quick to retreat. >> how do you when when you two to the voters? >> the largest problem is we are in a negative cycle.

the other side does better when the other side screws up. >> negative is better in the polls in the long run. >> senator cruz, a super genius girks you may not like his politics, he says these families come up to him, i'm losing, i'm getting my hours cut being. my family needs insurance. i said, what are you saying to him? i am going to get rid of obama care. that cannot win. >> unless people buy into the problem that obama care requires an amnesia about the american's experience with health care. here's what i think republicans need. they do need somebody that will put forward a positive alternative plan t. last time they did that it was romney care and it was this plan. now there is the opportunity. i agree with you chris the obligation. democrats are going to need to do their best to make it work. you will need a reasonable republican that can move the

ball forward for pre-existing conditions. >> when you look at the calendar, looking at the politicalen da politicalen dar. -- politicalen doctor. >> we are all looking at the mid-term elections six months before. the results will be baked in the cake pretty sufficiently. if the screwup continues, democrats get hurt. if this is looking in the mirror like some republicans try to exploit, maybe it has a political punch for us today. >> don't think it doesn't work in washington. they made problems with dealing with spending in the upcoming budget talks. you know wednesday deadline, when are we going to do it? our super committee conference of great friends. this is a reason to ignore all of it. you never hear.

>> except it's coming. except, you know. >> september 15th. >> that's the next big date. the teams are meeting. we have that super committee fail. we could have part two. >> don't call at this time super committee. it didn't work out last i'm in. >> super fail committee. >> thank you, nice to see you. >> let's look at the headlines. good morning to you. federal veshts are looking into what caused sunday's train derail. in new york. which means live aerial pictures from the scene. crews are busy working get the cars upright today. four people were killed, dozens more injured. the train came off the tracks after a curve the operator says the brakes didn't respond. several cars skidded. one came peril lousily close to the water. investigators are looking into another train derail. . this is in new mexico. a freight train's locomotive plungedant 40 feet down a ravine. at least half of the eight train

cars were tilted on their side. none of the iron ore they were carrying spilled. overseas, mr. is used toor gas to crowds gathering. those clashes happening after a 50 member agreed to a constitution giving the military more power and bank interim party. the interim president has to ratify the charter and set a date for a popular referendum. a new study from a team op of researchers in germany found energy drinks packed with caffeine can change your heart beat. an hour after they had had an energy drink and found that heart contractions were more forceful after drinking the before annual. researchers say children and people with irregular heartbet should avoid those beverages. meet bow bow, a 100-day-old panda cub at the national zoo, the name means precious or

treasure in chinese and in chinese tradition it marks a milestone, so the zoo celebrated with a nameing ceremony. bao bao will make her public debut next year. >> little did we know, that's what we call chris. >> i don't have the pencil strength. >> you and i debate about this all the time. >> i believe they are a potentially deadly animal. she wants to have one in her back yard. >> just like a koala:you can hug them. also can be dangerous. >> not on animal, a marsupial. >> there you go. up on "new day," a fatal accident, speed blamed for can crash that killed actor paul walker. we have new details of what killed him and the untimely death of this young man. also ahead, drones at your doorstep. we'll tell you all ability

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>> welcome back to "new day." in the ukraine, huge crowds demanding the president step down and calling for parliamentary elections. >> reporter: protesters have set up barricade to keep the police out. these protests started because

anger not to soin agreements that would have brought to country close to the european union. the country escalated after police started using violence to clear out the protesters. >> that triggered a crowd of 100,000 plus people demanding the government leave office. many are saying they will stay here until that is achieved. back to you. >> thank you so much for that. in scotland, the death toll is rising after a helicopter slammed into a crowded hub this weekend. >> reporter: a tenth body has been recovered from glasgow, scotland, destroyed when a police helicopter crashed friday night. they are trying to air lift the helicopter from the roof to have easier access to the building, finding more bodies crushed by the rig. the pub is one of the oldest bars in glasgow, a popular like music venue. it was packed with revelers when

the coptor crashed into it. at least 32 people have been injured. back to you, kate. >> thank you very much for that. we have new developments in the death of actor paul walker. police now say speed was a factor in the fiery crash that killed the "fast and furious" star this weekend. the u.s. not clear or what the role was, we do now know who was behind the wheel. cnn's michelle turner is following this, important to note paul walker loved by his fans,als had family and a daughter. >> he was the local southern california boy born and raised in glendale, california. he had a 15-year-old daughter meadow that he left behind, so, yes, a lot of people mourning his loss this morning. cress, you talked about the driefrt of the porsche. >> that driver has been identified as a close friend and business partner of walker. it is believed to be one of the last pictures of the star taken minutes before the fatal crash.

"fast and furious" co-star tyrese gibson overcome with grief sunday the santa clarita crash a shrine to one of the most bankable stars. they say walker was in the passenger's seat of this 2005 porch ka rer ra gt. this photo snped 30 minutes before the car slammed no a pole and burst into flames t. mangled wreckage apparently captured on this youtube video. police say speed may have been a factor. cnn affiliate k-cal-tv identified it as a business partner who ran a high performance shop nova scotia. both men were drivers on the race team. the pair left a charity event for walker's organization reach out world wide. an eerie end for an actor whose contrary was launched by the high octane movie franchise about illicit street racing.

walker's love of speed both on and off the set was well known. he spoke to cnn in 2001 about making "the fast and the furious" and life imitating art. >> i bought a nissan spec imported from japan t. steering swheel on the right-hand side. >> are you a led foot? >> yeah, i raise it fully. >> reporter: walker's new film hours about a father struggling through hurricane katrina is do you out this month. he leaves behind his 15-year-old daughter meadow and will be remembered for the passion he brought to everything he did. >> it's just amazing the things that i have seen the things i have done the people i met in that short period of time, it's just i don't ever want it to end. >> we are still waiting on an official identification from the coroner's office and the l.a. county sheriff's office is continuing its investigation no the crash. there are reports out this morning from enews his

15-year-old daughter meadow was with him at the charity event but did not see the crash, although, she did hear the explosion, guys. >> very, very sad. >> they were filming "fast and furious 7" in atlanta, they were set to wrap filming december 14th and he was headed back to atlanta this week to finish the film. >> he is one of those guys, he is not only known for what he has done on screen and so well liked just for being that person. >> reach out world wide was his foundation. it was near and dear to his heart. he was doing the charity event this saturday to help out the victims of typhoon haiyan. >> thanks, so much, michelle. all right. we will take a break here on "new day." when we come back, amazon has its eyes on the future and the skies. how it plans to revolutionize deliveries with drones. >> i don't know if you knew it, he was kind of a real deal. ron burgundy hijacking a local newscast. oh, that happens. it's our must see moment. [ music playing ] . no matter how busy your morning you can always do something better for yourself.

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>> welcome back to "new day." if next day service isn't quick enough for you. how about having your packages delivered to you in 30 minutes or less by a drone or a flying hibachi. that is the new plan retail giant amazon unveiled. chief correspondent and drone expert is here with more. it feels a little pie in the

sky. jeff bezos is thinking this will work. >> he says four or five years. he says this is a research and development project. it's like a domino pizza dropping out of the sky for you. in 30 minutes or less, you buy something on amazon, it would go in that little yellow box and go in that little drone and go to your doorstep if you live within miles of their fulfillment center. by estimate maybe 2 million packages a day. even if they did a quarter of traffic by drone, you would have a sky full of little whack bugs dropping stuff out. i was asking people, what do you think about this? is it brilliant? all negative comments so far. people say privacy issues, air traffic. people are a little concerned about this sounds a little orwellian. >> what about the bugs.

secadas. >> the birds. >> 2 million. >> beyond thes if nation if you can pull this you'off. it sound like a game changer for business. >> you'd sit there, wait ten minutes until i see if it fits. put it back in the drone. since 2012, you had commercial use of drones has been legally allowed. a lot of industries are trying to explore. >> not on this level. >> 3 million packages a day. even a sliver of their package in a drone. drones are cheaper than an airplanech they utes much less fuel. you can go for a few hundred bucks and buy and develop your own drone, octocoptors. >> i like flying hibachis. it seems to me this is a high

hype kwoes hype quotient to it. >> if you google jeff bezos crazy ideas, you can get all kind of things he has done. he filed a patent for a smartphone airbag he has a 10,000 year clock. he wants people to think long term. >> a little da vinci in him. >> the technology is clearly there. big hurdles, all of the legal hurdles, the safety hurdle the privacy t. logistic, yeah. i feel this guy can get around those. >> you probably have to deal with the faa at some point. >> he already contacted the faa. the faa has to be involved. when you look, even in the news be we built a drone downstairs. we were flying it around on a camera a few weeks ago. it was easy, it was cheap. in agriculture they are using drones to find dry spots. why not drop your package?

santa does it. o, he has magic. >> santa has magic, though. >> that's big. he may be doing this now. your boy bezos may be ripping off santa. a different kind of a story. bags of coal for man bezos. >> this is our must see moment. >> that might make more sense, maybe. our must see moment. folks watching the local news in bismark, north dakota saturday night found themselves doing a double take. >> i'm amber shotts. >> i'm ron burgundy. thanks for joining me tonight. the last time i saw you, you were a lot heavier. you lost like 50 pounds. amber, you look lovely tonight. >> thank you, ron. you too. >> are you married? >> well, i am, so don't get any ideas. it's a sure sign that the holiday season -- >> that is will ferrell

co-anchoring a real newscast in his beloved ron burgundy character with the soon to be released the legend continues the news team says the hardest part was not laughing out loud. they got through the broadcast, held it together mostly. you can imagine as a broadcaster, that was the most nerve we'll be right backing, you don't know which way he is going to go or say. >> a lot of anchor banter. >> thank god there wasn't breaking news. >> right out of the chair. >> so fast. >> i like it. >> you got to love what he's doing, though, pushing his character. >> that man doesn't have a serious bone in his body. that's okay. >> he needs a new jacket. buy new coat. my advice to you. come here, try that. i'll smack you around. >> amazon will have their 30 minutes or less. >> coming up on "new day," how do you survive a train derail.

? is it just luck? we will hear from someone that was able to walk away. not before taking pictures of everything going on. two men detained in north korea. we will talk live to the sister of kenneth bae, he has been held there over a year now. ell's hom.

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>>. >> i will remember him being a wonderful father. >> reporter: three ejected from the train, its cars strewn across the tracks in the bronx. >> it came to like a halt. there were people screaming. >> early sunday, a rescue worker scoured the grizzly scene. divers check for bodies under water. >> i can see some people flying from the left side to the right side. people from the back. it's crazy. >> the commuter train carrying 150 passengers on its way to grand central station from pokipsee approached an extremely sharp curve that required speed limit of 30 miles per hour along

the harlem river, compared to a speed limit of 70 miles per hour. >> the curve has been here for many, many years, right, trains take the curve. it just can't be the curve. >> reporter: the train conductor said he tried to apply the brakes but says they didn't work as all seven cars derailed barreling off the tracks. >> by the time i looked up, it was completely going off its track and there was the rubble from under the tracks flying at my face. >> reporter: only 1,700 feet away from a previous july redale. that's where ten gar baej freight cars flipped on their sides. >> we don't know what the train's speed was. we will learn that from the vehicle event recovereders. >> reporter: this is the second passenger derail. in six months for metro north. in may, one derailed in bridgeport, connecticut. it was hit by a westbound train. 76 people injured in spain, the train killed 79 passengers.

in that crash the train was approaching a sharp turn. security video showed the shocking moment the train going more than twice the speed limit hurdled off the tracks. officials are looking into what role, if any, speed played in the bronx accident you can see one derailed cars back on the tracks. federal investigators expect to be here seven to ten days. they will look for images that may have been recorded around the time of the crash. >> thank you so much for that. we are hearing amazing stories of people who lived through the derail. . this was the train car a man da swanson rode in. amazingly, she walked away without serious injury. amanda, thank you so much for coming in. you were watching ap alexandra's piece, this was the first time

you seen some of these images. >> i stayed in the city last night at my cousins. we didn't have access to teleinvestigation. so the only news has been just on the internet. so seeing some like actual live footage now is kind of horrific, it's a little unsettleing. >> does it seem even real? >> for me, no, i mean, clearly, i barely have scrapes and bruises. i'm sore, but i mean i came out of this more unscathed than some car accidents i have been in. just hearing about the other the injuries, walking past if people on the stretch officer. it was just, i have no idea why or how i am sitting here talking to you the way i am right now. it's insane. >> especially when you see the video. it's amazing to have you here in studio. take me back to that moment. you were on the train, coming into the city for work. >> i was coming into work a sunday brunch at my restaurant in mid-town. i was dozeing off another 40 minutes before i started my day.

and as i,s the train started to derail, i just noticed that my body was as a serious enclean and that woke me up. it wasn't noise. i had head phones in. i had music playing. then once i opened my eyes i became aware of the screeching metal. i realized, this is a train crash and this is happening right now. >> having that thought as it happened? >> it was like in slow motion. it was very different than a car accident, it was very, very different. i had my phone in my hand and i realized it and i immediately, i'm going to need this and i grabbed my purse, i'm going to need this, too. and even just from what i've read today the train i apparently went to the left and then to the right and web it flipped, so i wound up going kind up one side and then rode into where i was technically on the ceiling. and when it landed, i fell to the side where the windows had been smashed out to the ground. all of those windows had broken

through, gravel and glass and big rocks on the tracks were flying into the windows. i managed to put my bag in front of my face. i don't have any cuts. once i stood up, i immediately i still have my phone, it's shattered. it works. i called 911. >> when it finally comes to its resting place, what are you seeing, smelling, hearing? >> that photo that i took, that just without the dust settled. i couldn't see anything, it was just smoevenlth i realized the train was on its side, all, everything was filthy, we were filthy. i stood up. i took the picture after i called police. i'm not quite that, you know, but i called 911 and stayed online with the dispatcher so i was not tuned out but definitely focusing on that and it wasn't until they kind of told me to remain calm and were holding that i started listening around and seeing people wobbleing about, you could hear moaning, you could hear other people

assisting passengers, i stayed on the lean until i heard silence. >> you finally get out of the train, maybe when you get further from the scene, you can see what it looks like, could you believe this has just happened to you and you walkled away? >> when the fdny got us out of the mortgages doors, out if back of the train, we had to walk along the thick et on the edge of the hudson, when we were coming up and collecting in groups, that was when we saw all the people on board, the people who were bleeding severely. i just kind of was like, i'm just dirty. >> how is it possible? you are talking four people were killed, dozens of people injured, 11 people critically injured. do you have any explanation why you made it out so well? >> when i heard the initial reports, i was under the impression that i was in one of the cars people were ejected from because the only status they said is the way it fell, mine fell the same way.

i find out later i was not in that car. i don't want to misrepresent what happened to me. but when it happened, i was just very aware. i told my mom this morning on the phone that the only thing i was thinking was i have to stay alive. i have to call them when this is over. so i made a conscious effort to keep my neck straight, keep my head back, go with the flow. it was weird to be that aware and hit things the way you are going to hit them, protect your neck and head and then get up and call 911. >> to be so aware in that moment is amazing. >> it's unbelievable. >> i'm sure you have an investigation that's going on right now. you have a lot of questions yourself. what do you want to know? >> i definitely want to know how and why this happened, of course. whether or not it was human error -- >> did you get a sense that the train was going too fast? >> like i said, i was nodding off. so i can't really speak to that. i did hear other passengers talk amongst themselves safely outside talking to local news saying they felt the train was going too fast.

just things like that. but i'm not going to, i don't want to put one human or a group of humans under the bus for something like this when i have no information. i'm a 26-year-old waitress. i definitely want to know that at least after the fact that all protocols were followed through with, that everything that could be done since did. since obviously there was an error, something went wrought. i hope everybody that needed the help bought the the help that they needed. >> i am sure, know that you are still dealing with a lot today even seeing this video for the first time. i'm sure dealing with a little bit of shock that everything is okay. we are so glad you could be here. great to me you. >> thanks. >> less than 30 minutes, we will talk more about the investigation, where things stand and what more we can learn with new york's governor andrew cuomo. that's ahead. >> let's go to indra petersen, you never know the difference between people who walk away and people who don't. >> absolutely.

we definitely have mild conditions out here today. that one piece of good news, we will have beg stochls across the country that could impact the country. we will talk about temperatures in new york, 43. d.c. coming in at about 42. out words the pacific northwest. we see a big storm making its way across the country. a little wave of energy is kicking through the area. there is some light rain. the upside of that, the temperatures are going up. notice about 77 degrees in new orleans by the middle of the week. also looking for above normal temperatures in through atlanta. all this makes its way up to the north as that low contracts along the east coast. here's the piece of god news, it stays off shore, it's staying dry, temperatures should stay above normal for the next several days. again, take a look at those temperatures, still on the chilly side, seasonal this time of year. out of the pacific northwest. here's that big snow system we were talking about. one to two feet of snow, montana, in through wyoming.

the sky spreads to the east. you are not only talking about rain and snow as it starts to impact the opportunity the second half of the week or the eastern half of the country. the other story will be these cold temperatures start diving down again. this is an arctic blast here. take a look at denver, 36 degrees. dallas 78 degrees. i want to drop you down by wednesday, networks you see 34 degrees below normal in denver. dallas down to 66. >> that cold air, we start to get a good 20 to 30 degrees below normal. >> all right. thanks, so much for that update. coming up on "new day, request itself the white house says the obama carry website is fixed. dr. sanjay gupta is paying the site a house call. he will let us know how healthy it really is. and he will tell you ability a concern he has that no one is talking about. also ahead, a woman survives a harrowing plane crash and finds the strength to hike through wilderness to get help. her incredible story coming up. . t medicare d plan.

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the more you know, the better you can plan for what's ahead. talk to farmers and get smarter about your insurance. ♪ we are farmers bum - pa - dum, bum - bum - bum - bum♪ the obama website is working better tan ever after a self imposed deadline to fix the south by this weekend. is that really the case? what does it all mean? dr. sanjay gupta is looking into this. sanjay, they say it is working. they say it is night and day how discuss it work for you? >> there is a little hiccup.

we are trying it ours, we got an error message, it worked quickly better than the beginning of october. as you say the white house is bullish on this, it seems to be working well, much better than a couple noneths ago. before it seemed to be a few hundred. it seems to be working a lot faster as well. one issue, though, this is an important one is ultimately a sign up on this website. then that information guess to insurance companies and those insurance companies take it and that's how you basically get your health care insurance. there seems to be some problems with the information actually getting to those insurance companies. sometimes they're getting duplicate copies of the application. sometimes they're not getting it at all t. situation you want to avoid is people show up in january at the hospital thinking they have health care insurance and they don't. so we're going to keep tabs on that as well, kate. >> the administration will say, this law is much more than just a website. but what is the significance of

this benchmark, do you think? >> well, part of it is math. part of it is they got to hit certain numbers. they say in order for this whole system to work. you take a look at the map of the country and look at the numbers now sort of in terms of you have the obama care sites, states doing it themselves, then you have the healthcare.gov states. take a look. they want to hit 7 million in total by the end of march. those are the numbers sort of over the last several weeks here. cloe closer to 200,000. people sign up for these things late. it's psychology, you wait until the last minute to do things. the numbers could go up, especially in march. also, 200,000 is not even close to the 7 million they hope to have. also this anxiety of people who have had their policies cancelled and who are now trying to get to the site to find out what the new premium will be. what the new plan will be, who had trouble getting on. it's a concern for them in

particular. >> i have to ask you about this opinion piece you wrote released this morning. it raises a provocative question. there has been an understandable focus on the website healthcare.gov the problems it's been having. you kind of raised this question. does health insurance make us healthier? maybe we are looking at the wrong measuring stick we are all healthy americans. what do you think? >> i think everyone is focused on this horse race almost of the we believe site and how many people sign up. look, i think it's really important for people to have health care insurance for a variety of reasons. but as a doctor and i think most people sort of think, what is the real goal here? we look back on this 100 years from now, what was it that we are trying to achieve? for me, it's always been this idea could we become a healthier america? there is very little evidence to say insurance or ens alone will get us anywhere close to that. there was a fascinating study i

wrote about in the op-ed in oregon. basically, it had to do with medicaid expansion. some people got medicaid. some did not. based on this lottery expansion. but the whole point was that you had an opportunity to compare people who now had insurance to people who did not have ens but were very similar people. what they found is that people who had insurance, they did go to the doctor more often. they did get more care. but there was very little evidence that they were any healthiev and the point is that, you know, the idea becoming healthier really resides within us. insurance is not going to do this by any means. we cannot become the country we want to be unless we start having this personal responsibility. we can't just count on the health care system to constantly pull people out of the fire, instead of playing defense on this, we have to think how we optimize our ownselves. >> that is a message i think has gotten lost in some of this. >> i want everyone to go to

cnn.com so you can read sanjay's opinion piece. you are not making the case that insurance doesn't matter at all. but there needs to be more of a focus on personal responsibility and people taking accountability for yourself. you use yourself as an example. i want everyone to go to the website and read more about it. >> i did this article on marriage. you will appreciate this, kate, a few years ago. i was trying to figure out t. question was, does marriage actually make you healthier? i remember interviewing all these people. one of the interviewees i talked to said marriage is good for your health as long as it is a good marriage. >> that sounds like a very implicitic statement. but there is a lot in that. ens is good for america. but insurance alone won't make us a healthier america. i think that's sort of the point. you know, we have to be really serious. if we want to be healthier, lower the costs, be the country we envisioned ourselves to be. >> you can read much more on cnn.com. thank you, sanjay.

it's great to see you. >> we have health care very much like marriage, having the same fight every 15 minutes. >> yes, that's true, honey. >> isn't that true? >> i won't fight with you now. >> we know a tv marriage is based on trust. >> oh, nice. well done. >> we will show you an interesting survey. do you trust your fellow man? if you said no, you are not alone. check this out. this is a new poll, apgfk poll finds suggests under one-third, look at the smallness of that piece of pie a. third of americans believe most people can be trusted 40 years ago when the question was first asked, it was about 50-50. so who do you trust most? only about half of americans trust medical professionals, you know the folks that can see your medical records. this is what i found really surprising. only about the same amount of you are trusting the people that are preparing your food at restaurants and given how much food we eat out, it means there is not a lot of trust going on, in terms of every daylight, you don't trust those folks swiping

your credit card. >> that is interesting. this is the one i think we should pay attention to, we only trust 38% of people we share photos with on social media. 38%. guys, this is interesting to me. we're posting it, yet we don't trust the people we are sharing it with. >> don't post it. >> the other thing i found interesting, they say there are a few people still trusters. i am curious. >> who is a truster? >> i think i am a trust ever. for example the honor system, if you go to a farmer's market in the farm land, you see some farmers you like. >> i'm a truster as well. i think. >> i think there is a difference between trust and honesty. you can be honest. you don't have to trust everybody, though. >> that's true. >> you think there is a difference? >> i'll be honest. i'll be counterintuitive. i choose to trust. i worry about the cynicism of these moves and inclinations. i think it was good to do this. i think we are seeing a lot more

of it. it's easier not to trust. it's easier to be negative. it's easier to have these hostilities. >> there are more examples of not trusting than truflting. >> it's easier about distrust. think about it, it breeds corruption, right? lock at the ills in our society. >> you can be trusting and smart. people see it. >> trust to verify. >> interesting poll. >> tweet us. hashtag "new day." what do you think ability trust? down it should be there? if so, whom do you rust? coming up on "new day," new york's governor is on the ground in the bronx. with le get the latest from him as well as the latest on why this happened and whether it was avoidable. and check your calendar because it is cybermonday. before you go online today, be warned. some websites may go after you to the tune of thousands of dollars if you aren't satisfied and you feel the need to spoke your mind. >> here goes trust out the window. >> exactly. .

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>> welcome back to "new day." you are looking live at the train derail. that left four dead and suddens injured. the ntsb is investigating why the train jumped the tracks. new york governor cuomo is gining us now. governor, thank you for joining us. >> good morning. good to be with you. >> behind you, i see a train is being on the tracks. are you satisfied with the progress and the recovery? >> we brought in a crane last night that started to put the trains back on the track, the

locomotive has been put back on, which is the heaviest piece of equipment. now they're putting on cars. the ntsb has started their investigation. we are very much awaiting that. we want to find out what the spec cause of the accident was to see if there is anything we can learn from it to make sure a tragedy like this doesn't happen again. >> now, obviously, to those who don't know, with refamily. so we have been talking about this a lot. yesterday you hurried down to the scene. there was talk immediately. maybe it was the curve. maybe it's an unsafe position. you have taken a different lean on that. what do you think the questions are to figure out why this happened? >> chris, they said there were three options, number one, it was a problem with the track, number two, equipment error. this rumor that the brakes on the train didn't work. or, number three, is just an operator error. this is at the point of it on the track, there is a turn, it's a sharp turn, but it's not just

about the turn. the turn has been here for decades. trains negotiate the turn all day long. so it's not about the turn. something else had to happen. we want to find out what it is. again, if there is a lesson to learn from it, we will. and that's why the ntsb being here i think is very helpful. they're an independent agency. they're all about the facts. and whatever it is, it is. >> what are they telling you about the use of what they call the black box, is they believe they can get the information out of there and interviews with crew to figure out what happened here and why? >> there are two black boxes. one was in the cab in the front. one was in the back. they've downloaded both. >> that will give you the speed of the train, whether the train was going too fast. there is a 70-mile-per-hour speed limit just north of where we are. trains are supposed to slow down to about 30 miles per hour for the curve. they'll tell you if the brakes were applied, if they were,

when. so that really should narrow it down. again, if it was something that could by a voided or operator error? >> now, obviously, a horrible outcome here. it was a lightly trafficked route on this day being so early on a sunday morning. it could have been much worse. so you have that general concern going forward. you had the freighter in july that went off the track. do you have any general concerns about safety on the tracks in this area in. >> no, we don't. again, unless ntsb find something that we should be concerned about. you are right, if there is any good news in this situation, it's that it was on a sunday it was on an early train. there are about 100 to 150 people on the train and it had been a monday morning. if it had been during the workweek, you would have had multiples of that number on the

train. my guess is you would have had multiples in terms of casualties and death, et cetera. to the extent you can say it could have been worse, that's the way it could have been worse but to lose four new yorkers during the holiday season, these are four people who left for work in the morning, they were going to the city to enjoy new york city for the day and they just done come home again. so the tragedy of it and the pain of it all new yorkers should remember the people we lost and the families who are truly suffering today because of this situation. >> you talk about those four families and weigh hear people are in the hospital, when you went to the scene, you got there very quickly yesterday, what was it like? >> well, what you missed from the pictures, chris, is as the

cars skidded along the dirt, the windows broke out, the doors opened and they were picking up stones, rock, dirt, tree limbs were flying through the cars so the actual cars were filled with debris, filled with dirt. so these trains don't have seatbelts. they were on their sides. you had all this debris coming through the cars themselves and you could have been hurt badly by the dobi coming through the car. so it was a really ugly situation. >> so you lock for answers. you try to get online as quickly as possible. what are they telling you if you can get the cars up and out of there and fix the track? >> everyone has been working through the night here. it's been extraordinary. the first responders in new york. i'm not objective.

i believe we have the first best responder network in the country. i have done this all across the country. i believe when it comes to emergency responders, new york has the best. unfortunately, we've had too much experience in the emergency response field is probably one of the reasons why we developed the expertise, but the trains are being righted today as you can see. they'll be moved out and ntsb is doing their investigation and we hope to get service up by the end of the week. our first concern is the safety and the treatment. third we want to get the rail back up. there are tens of thousands of commuters who use this rail and hopefully by the end of the week it will be up and running. >> governor, thank you for joining us. it is no small irony in august

you were training with the national guard for these types of things, who knew in a few months you would have to put it no practice. thank you for joining us. let's look at the headlines, disturbing information about lead, who say it is on the rise. senator dianne feinstein and mike rogers told cnn there are more terrorist groups than ever with access to more sophisticated resources. she adds americans are no safer now than a year or two ago. president obama's former national security adviser is defending the recent deal on iran's nuclear program tom donelan says they were responsible the deal serves as a good foundation for further negotiation t. deal has been criticized by many in congress and israelis as being too soft on the regime. officials say speed was a

factor in the car crash that took the life of paul walker. he was a passenger. and a notorious difficult part to handle. the "fast and furious" star was leaving a charity. his father said his son had a big heart and he was proud of him every day of his life. quite a scare for passengers on board a flight from austin to phoenix. they had been advised to get a tuberculosis shot. a passenger on the plane may have been carrying the disease. paramedics boarded the airplane and told passengers they might want to get the vaccine. he adds the passenger in question was cleared to board but had his status changed while the plane was in the air. i want to show you some incredible footage of 63 women who shattered the female vertical formation sky diving record. they plunged head first towards the arizona desert.

they le apt from 18,000 feet. they all hailed from various parts of the world, incredible, incredible footage for you on this monday. >> they are actually training as amazon's trained feed for the rapid delivery system. >> i would trust their hands. >> i'm coming in. you have to open the door. >> they are so strong. >> exactly. >> if he calls them that, i better get a slice. >> you will get a slice. >> you said it so many times. >> i'm sure you will. >> it's better when she says it. >> coming up next on "new day," new hope for the families of americans held in north korea. could authorities be closer to letting them go? coming up, we will talk with one of the sister of the men being

held. >> and imagine surviving a horrible plane crash then the misery is not over. you have to trek out into the alaskan wilderness and find help. one woman's incredible story right ahead. i'm beth... and i'm michelle. and we own the paper cottage. it's a stationery and gifts store. anything we purchase for the paper cottage goes on our ink card. so you can manage your business expenses and access them online instantly with the game changing app from ink. we didn't get into business to spend time managing receipts, that's why we have ink. we like being in business because we like being creative, we like interacting with people. so you have time to focus on the things you love. ink from chase. so you can. ♪ ♪

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. >> welcome back to "new day." the families of two marines detained have reason to be hopeful. a spokesperson urged north korea to release kenneth bee and merrill newman. it came after they released a video of newman reading a so-called apology for crimes committed during the korean war. joining us now is kenneth bae's sister terri chung. bae has been in north korea imprisoned since last year. thank you for joining us. we appreciate it. >> thank you for having me. >> please remind us, what were the sessions surrounding the capture of your brother?

>> he was detained last november. he was working as a tour operator in north korea and which he's done for the past year-and-a-half provider to his arrest. so he's working there legally. he has established business relationships and so he had no reason to suspect anything was amiss. but unfortunately, he was detained last 953rd, 2012. >> and you used the correct word, you say detained. i used the word captured, it seems there is no legitimate basis for this. what is your understanding as to why this was done? >> kenneth never had any ill intentions, in fact, he only wanted to help. he felt by bringing economic development to the area he was helping their economy. however, his zeal might like and his religious faith and convictions might have gotten

him in trouble. >> how so? >> i think he is a man of faith and a strong christian. he had because of his zeal, i think his wanting to help him share that might have been interpret as having hostile intentions. >> the christianity frowned on by the state and the combination with being an american you think wound up triggering the detention? >> unfortunately, yes. >> when is the last time you heard from your brother? what is the last information you had to suggest his condition? >> last time we had a use from kenneth, mother was visiting in october. she was will from the 11th to the 14th. she got to visit him in the hospital. at that time i think his condition had improved because

he had been hospitalized for several months. he had chronic conditions that require ongoing attention by his doctors at home which is why he is home now. >> was he injured during his detention? how long has he been in the hospital? >> he's been in the hospital since august 5th. he's had some medical conditions prior to north korea. he had die boats, enlarged heart, hypertension. my understanding is while he was in labor camp. some of his injuries before. he had back injuries and radiateing leg pain that had reoccurred during his hard labor. he was working in the field eight hours a day for six days. i think he has malnutrition as well. he had lost 50 pounds during his 80 days of hard labor.

>> 50 pounds in 80 days, just to be clear, he is not being held in a hole, he was in a hard labor camp? >> that's right. he was the first one to be actually sent to labor camp although others were never sent there. 50 pound over the course of his detain. of captivity as you said but yes. >> what are the stated crimes? is there a trial pending? what are you told of the disposition of every days? >> ken was tried last may and sentenced to 15 years of hard labor for hostile acts against the state. >> what are you told by the u.s. government in terms of the best hope of getting him released?

>> we are told they are doing everything they can to bring him home. but they aren't jenl generally able to share concrete details with us on that front. >> i know you are trying to keep it together. i know you want to present calm here so can be productive. whether is this doing to your family having your] over there under these times of conditions? >> it's hard to describe the kind of sheer pain and agony that our family has been entouring for the past 13 months, just uncertainty and just not having him come home and especially for the holidays has been particularly difficult. this is the second thanksgiving we have spent without him. christmas is coming up. we are hoping and praying he will be home for christmas. >> hopefully his faith is keeping him entouring. please stay in touch. we will keep this story out there. i promise. >> thank you so much. >> terry, thank you for joining

us. kate. >> thanks, chris. now to an amazing story, a triumph, a tragedy in alaska a. woman that zrooiv survived a plane crash is determined, she not her way through rough terrain at notice and managed to find help. some survived, but it was too late to save everyone. cnn has the incredible story. >> from the dark hidden crash site, melly coffee called for help to resuscitate her baby wyatt just five months old. this is melanie and wyatt on her facebook page. wyatt could not be saved but others could. mel loan walked towards the loits of saint mary's. coffee found rescuers near the village dump, led them to the wreckage inaccessible by snowmobile. >> from my perspective, she is able put her own selfless needs of herself ahead of the

passengers on the aircraft. had it not been for her to work out to the crash scene, there is a potential for other people who would not have survived the crash. >> state troopers described the condition as ice fall. >> the crash scene was on a remote tundra that matches up on the coastside on the banks of the yukon river. so it was sloping terrain. we had to walk on the frozen ground in the snow and it was an intimate crash site. >> authorities report the plane left bound for mountain village then saint marries. the cessna crashed killing the pilot, two passengers and baby woiiate. six people were injured, furs responders say melanie was the

only survivor who could walk. >> it's amazing, she was attending to her injured child tlafls greatly injured, walking a quarter mile, a half a walk ao keep her composure, to keep her sens about her gathered and remained calm enough to be able to direct the rest of the rescuers into where the aircraft scene was. >> yeah. all right. paul, thank you so much. it's amazing she could pull that off when you see that crash, that picture of that crash. it's amazing she made it out herself. thank you. >> basically had to survive twice. >> exactly. >> coming up on "new day" it's cyber monday. don't worry, kate says

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take a sip. take a breath. monday. welcome back. millions are expected to fill virtual shopping carts today because it's not just monday, it's cyber monday. a caveat, buyer beware. on friday we told you about a utah couple fined for posting a negative review on-line about a retailer. they're not alone. "early starts" zoraida sam bow lin has the story for us. >> oh, my goodness. the story struck a nerve. many commented and shared similar experiences. of your own.

>> reporter: last week we told you about the palmers, a salt lake city couple fined $3500 and hit with the ding in their credit score all because of a negative on-line review they posted after they say items they ordered from cleargear.com never showed up. >> it's ridiculous that anybody would turn around and try to extort us like this. especially for doing something as simple as just posting a review on-line. >> reporter: since airing the story our facebook and twitter accounts exploded with some strong responses from viewers. this must be challenged in court. we cannot allow this to happen. shame on that company. that should be illegal. it's not fair we all have a right to our opinion. freedom of speech, hello. but the palmers apparently signed away that freedom when they agreed to cleargear.com's nondisparagement clause forbidding them to take any action that negatively impacts

cleargear.com. stating if the content remains in whole or in part you will immediately be billed $3500. >> we said, you know, they can't be serious about this. my husband checked his credit report. sure enough, there is a charge for $3500 hitting from cleargear.com. >> reporter: and it's not just the palmers. in 2011 a virginia woman posted a scathing review on grel yelp and angie's list blasting contractors complaining of a sloppy paint job, poorly installed door hinges and accusing them of theft, writing, bottom line, do not put yourself through this nightmare of a contract. chris deets the founder spoke to cnn's don lemon's last year. >> she accused me of criminal activity, false statements presenting them as fact with no basis for it. >> reporter: deets turned the tables and filed a $750,000 defamation suit and a judge ordered certain parts of the review be removed. the state supreme court later

reversed the decision, but wrote that contractor could pursue monetary damages for defamation. it is a win for freedom of speech on the internet but a warning that you can be held legally responsible for posting negative feedback. >> that's sad. >> all right. cnn tried multiple phone numbers listed on cleargear's website. all were disconnected. clear gear did respond via e-mail to our affiliate defended its action request for the palmers to take down the comment was not blackmail, but, quote, a diligent effort to help them avoid the fine. the palmers say they are taking this fight to court. >> i'm very interested to see how this plays out. >> don't you typically just go ahead and click on. >> unscientific poll, who reads the contract, the fine print. >> show of hands? >> no one reads this stuff. but now we have to. >> be warned. >> exactly. >> all right. thank you.

>> you remain silent. >> i'm afraid somebody will come after me. >> you're right. i will sue you. >> next up on "new day" the latest on the train crash in the bronx. crews are working to get the train cars upright. we will two live to the scene when we come back. [ male announcer ] how can power consumption in china,

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to read and consider carefully before investing. i got thrown across back and forth and it came to like a halt and there was just people screaming. >> off the tracks. new information this morning on what caused that deadly train crash. we hear from passengers inside and investigators trying to determine what went wrong. >> growing threat.

two of the country's intelligence leaders tell cnn the threat of terrorism is now greater than before. how real is it? >> caught on tape. the amazing rescue story, a ship submerged, the cook trapped live underwater for three days. we have the moment divers find him and bring him to safety. >> your "new day" continues right now. >> this is "new day" with chris cuomo, kate boldin, and ma kayla pereira. >> welcome back to "new day," monday, december 2nd. new this hour crews in the bronx are putting the commuter train cars that jumped the tracks sunday back on the tracks as federal officials begin their investigation into why this happened. we're learning more about the human toll of this disaster. four people killed. 67 people hurt. 11 of them critically. we have alexandria field in the field in the bronx with the latest. what do we know?

>> chris, the work out here started just before day break. cranes were brought in to do some heavy lifting and you can see what they're doing behind me right now. after they picked up the locomotive and put it on the track they started moving each of the seven passenger cars that derailed. they will pick up each and put them on the track in an effort to reconstruct the accident scene. they'll try to figure out what caused the train to crash. overnight the names of all four passengers killed by the metro north commuter train crash sunday were released. police identified 54-year-old donna smith. >> donna was a wonderful person. she was kind, neighborly, friendly. >> reporter: 35-year-old ahn kisook, 59-year-old james ferrari and this man, 58-year-old father of four james lovell. >> i'll remember him as having dignity and determination and being, you know, a wonderful father. >> reporter: three of them ejected from the train, its cars

strewn along the tracks in the bronx. >> i got thrown across back and forth and it came to like a halt and there was just seem screaming. >> reporter: early sunday a throng of rescue workers scoured the grizzly scene, one railcar nearly plunging into the water. >> i can see some people like flying from my left eye to the right side, people from the back. it's just crazy. >> reporter: at 7:20 a.m. the commuter train carrying 150 passengers on its way to grand central station approached an extremely sharp curve that required a speed limit of 30 miles per hour along the harlem river compared to the straightaway prior requiring a speed limit of 70 miles per hour. >> the curve has been here for many, many years, right, and trains take the curve, but it can't just be the curve. >> reporter: the train conductor said he tried to apply the brakes, but says they didn't work as all seven cars derailed barreling off the tracks.

>> by the time it got up it was going off its track, rubble like flying at my face. >> reporter: only 1700 feet away from a previous july derailment where ten garbage freight cars flipped on their sides. >> we don't know what the speed was. we will learn that from the recordsers. >> reporter: in may an eastbound train derailed in bridgeport, connecticut, and was hit by a westbound train. 76 people were injured. sunday's crash early similar to the train that derailed in spain killing 79 passengers. in that crash the train was approaching a sharp turn. security video showed the shocking moment the train, going more than twice the speed limit, hurdled off the tracks. officials are looking into what role, if any, speed played in the bronx accident. 17 million commuters use metro

north's hudson line every year. this stretch of track will remain closed for as long as investigators need after that, crews will have to come in to make repairs to the tracks before service can be restored. kate? >> thanks so much for that update. the ntsb's go team arrived in the bronx and has retrieved the train's data recorder. joining us and talk about what this could mean, mary ski yav vo, former inspector general of the united states department of transportation. thanks for coming in? >> good morning, kate. thank you. >> of course. so what's the first thing that sticks out to you with the limited details that we have so far? >> well, the first thing is that you've had repeat problems at this section of the track. now, there is the easy answer, the train was going too fast for a curve, but then there's a secondary inquiry which the ntsb which cover, why we have had repeat accidents here and was applying the brakes just before the curve, the right action? should the train have been

slowed before? this is a pretty sharp curve. it has been there forever. but the fact that we've had other accidents there, means we have to look beyond just the fact that the train engineer said that brakes were not working. we have to see if there's additional issues concerning that track. >> what's the range of possibility, likely possibilities here? what does past experience tell you, mary? >> well, past experience says that, you know, on more than one occasion, people -- trains have been unable to slow down in time for the track. it can be equipment malfunction but also the issue of the track is an abnormally sharp curve and that it presents a problem to trains. in our country, very old track, old infrastructure and in other nations we like to compare ourselves to japan and we all want bullet trains, but the fact is their tracks are very different. they were constructed specifically for high-speed trains and there the trains are 200 miles an hour. 70 miles an hour may be just entirely too fast for this

section of track, but our problems aren't easily solved. the tracks -- we just can't build new track in this country as easily as in other countries where you have more eminent domain and the ability to take land. >> the governor told us last hour that they retrieved two data recorders from the train, front and from the back. what kind of information will they be ath able to gather from that, mary? >> it's going to depend on the age of the data recorders, but data recorders aren't just going to give them the speed, it's going to tell them when the brakes were applied. it tells everything like when whistles were sounded. the data recorders record a lot more documents and information thanes just speed. it records, you know, many events on the train and hopefully this is a more advanced black box and will tell when the brakes were applied, various speeds of the train, all along the track. we will have that. an additional cues as to what was going on on the train. as soon as they download the data the ntsb will know that,

when the brakes were applied, if they were applied soon enough, if the train had slowed to the point where the brakes were going to work when they were going to apply -- be applied and the ntsb will have all that from the black box. >> when you take a look at it from the 30,000 foot view of the commuter rail system at large, has technology advanced to a point where there are better safety systems that could be in place for commuter rail? >> yes. technology has advanced literally places around the world, we have far more advanced trains but having an advanced train on an old track system is not going to work. what we have to do is have the systems work with each other, the track has to be able to accommodate the train. for example, in china, i've been on the maglive trains. we've tried to invest here but we don't have the population and density to do that. in japan i had the occasion to work with japan rail in the past and ride the bullet trains many

times, but those very advanced trains are on very advanced track. that's what we're going to have to look at. they're all computer coordinated so you cannot have quite as many problems as we experience here because they have computer controlled track from, you know, the very end to end on the island of japan. >> mary, chris actually asked me an interesting question, that i don't know the answer to. who -- did the same agency maintain the track as the trains or this could be a problem that of the left hand is not talking to the right? >> exactly. very good question. because in many cases, the track is owned by one entity and there are situations where the track is owned by one, maintained by another, and then traveled on by a different trains and that's very common. that's common in other countries. for example, in japan the train people run the trains and then the track in many cases has to be paid to be maintained by the government. so you can have a lot of enti entities involved in the track itself and the track was probably fine, but the curve may

be the problem. so you have one issue of was the track actually functioning and lined up and in good repair? but then you have a design problem. many entities will come into play here in sorting this out and the ntsb does have jurisdiction over them all. >> always great to have your perspective. thank you so much. >> thank you. >> see you later. >> let's take a look at the headlines at this hour. vice president joe biden trying to ease tensions in the far east. he'll arrive in japan this morning. it is part of a three country trip. he's taking his -- making his way to china and south korea. this comes as china and japan battle over rights to territory in the east china sea. officials say the trip is to emphasize america's presence in the pacific. afghan president hamid karzai accusing the u.s. of cutting police and military supplies to try to pressure the country into signing a security deal. the u.s. embassy in kabul denies those claims. tensions between karzai and the u.s. have been rising lately.

just last week karzai said he would not sign a new security deal until certain requirements are met even though both sides had already agreed on a deal. one after the other. cars and trucks slamming into one another on an icy road in massachusetts. in the end, it was a 65-car pileup. state police say at least two people were seriously injured sunday. 35 others were taken to local hospitals in wooster. the highway was closed for several hours after freezing rain turned that roadway into a sheet of ice. even a state trooper responding to the crash was rear ended. talk about a joy ride. this one around the sound. authorities in seattle arresting a man they claim stole a ferry and took it around puget sound for about seven hours. here's the story. >> why did you do it? >> reporter: a wild and bizarre stunt shocks police. arm s.w.a.t. teams stormed elliott bay after a wanted sex

offender allegedly steals s s a ferry. >> nam of people thought it was a joke when they first initiated calls. no joke. just bad experience. >> reporter: the crazy ride started on sunday morning. police say this man 33-year-old samuel mcdonough broke through a security fence at the dock of the victoria clipper. >> there is two boats approaching the clipper. >> reporter: dozens of stunned witnesses watched the caper on public telescopes. >> i went for a little walk downtown and i thought the most exciting thing i was going to see today was the marathon and apparently there was a ship hijacking. >> reporter: at one point the ferry looked like it was about to ram into another boat. >> we saw the clipper dangerously close to the grain ship at the grain terminal. it was windy, a lot of waves. >> reporter: seattle police teamed up with the coast guard and s.w.a.t. teams to take back that ferry and take down the suspect. >> here we were able to come together and deal with the situation that i think in the end turned out to be a little bit more odd than anything else.

>> reporter: mcdonough described by police as a danger to the community, allegedly told cops he just wanted to travel to west seattle. >> you know, i'm from that area that is serviced from seattle to vancouver. >> sorry into these two, i tell you. >> parking. >> trying to remember the word. >> i was trying to make a point. i'm derailed. it's okay. what i do know i was going to say, it's so unusual, i guy tried to steal a ferry. >> trying to get to west seattle. other ways. >> i've seen at love things in my time taking that ferry, not that. >> the first responders having to deal with the tough seas, trying to remember the word about those cold and rough conditions. >> richard quest taught us the other day. >> it was parky. >> it's parky. >> parky. >> that's what it was, right? >> and then we asked him to define it and he said it again and went like with this his coat. >> parky. >> we got it together.

>> different wave lengths. regardless, it is not parky today. we're talking about mild conditions, d.c. about 42, new york 44. mild everywhere but that is going to be changing quickly as a couple systems are out there. big one, hard to miss, pacific northwest. we'll get to that. first let's talk about the little wave of energy into the southeast today. it does mean maybe some light showers but overall temperatures pretty mild. in fact, above normal. i mean check this out. we're talking about ten degrees above normal by the middle of the week. 70s in new orleans. i know you're not complaining atlanta. going about 67 on wednesday as well. that same system is going to make its way kind of cruising up the coastline here on the east coast. we are not expecting rain because it's too far offshore. all we will be doing is seeing nice seasonal like temperatures, hit above normal over the next several days. let's talk about the big change that will be heading our way, first, of course, everything goes west to east. let's take you out west. we are talking about a good foot or two of snow, idaho, montana, wyoming, look at that heavy snow

and an arctic blast is going to go right with this, guys. the temperatures are really going to drop. keep in mind, of course, the system will spread to the east. by the second half of our week we will start to talk about some showers out there and especially the temperatures. this is what everyone is really going to be talking about. notice denver, 36 through tomorrow. check out dallas, 78. feel pretty good, right. not too bad. check out dallas, wednesday, okay. now we take you into thursday. look at that. down to 42 degrees. big changes this week. see we actually need to be here. people need to listen to this and need to know what's coming. 78. down to 42. i'm going to say ouch. 36, below normal. >> that's a big drop. >> prepare yourself. >> of course the best part is, as you point out, dallas will be 42. bismarck is negative 1. >> but they're used to it, right. >> and they have -- >> everybody doing their news. >> that's right. >> everything is warmer. >> totally fine. >> brought san diego to them. >> thanks. coming up next on "new day" two leaders in congress say terrorists are gaining strength and americans aren't any safer

than two years ago. why we should be concerned. >> and actor paul walker. we're learning new details about the car crash that killed him and about the man that police say was behind the wheel. life with crohn's disease or ulcerative colitis is a daily game of "what if's". what if my abdominal pain and cramps end our night before it even starts? what if i eat the wrong thing? what if? what if i suddenly have to go? what if? but what if the most important question is the one you're not asking? what if the underlying cause of your symptoms is damaging inflammation? for help getting the answers you need, talk to your doctor and visit crohnsandcolitisadvocates.com to connect with a patient advocate from abbvie for one-to-one support and education.

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welcome back to "new day." when it comes to terrorism we are less safe today than a year ago. that's not some on-line ranting that i'm reporting. that is the word from the heads

of the house and senate intelligence committees. they tell cnn we are not safer, despite the deaths of several high profile terror target. the question is, how could terrorists be gaining ground? cnn's terrorism analyst joins us from washington. paul, this is very scary. what is the truth behind this and why is it true, if it is? >> i think this is accurate and it's certainly reflective of the view of the united states intelligence agencies. i think the threat trajectory is actually even more worrying than that. i think it can now be argued that al qaeda and it quaff lates in terms of the number of fighters in in their weaponry and territory they control they're in the strongest position in the last five years. perhaps even since 9/11, sure this is a network which has suffered setbacks in the last few years, particularly in the afghanistan/pakistan border region because of drone strikes and the death of bin laden but

what they've been able to do in the last couple years is shift their center of gravity away from that region towards the arab world. in the arab world they've been able to build up a significant presence by taking advantage of the political turmoil caused by the arab spring in syria where they've taken advantage of the civil war there. there are two al qaeda affiliates operating in syria with several thousand fighters. when you look across the region from west africa, east africa, north africa, yemen, all these places al qaeda has a really significant presence and that's very, very concerning to u.s. counter terrorism officials. that doesn't necessarily mean the threat to the u.s. homeland is higher than it was say five years ago because the big priority for these groups in the arab world right now is creating islamic states in the region, not so much about attacking the united states right now. the concern is that could shift in the future and the groups

like the al qaeda affiliates in syria could take advantage of the large numbers of westerners traveling to go and fight in syria to launch attacks back in the west to launch attacks back in the united states, chris. >> and threat to us here. what is motivating these frightening statements from the congressional leaders? >> well, it's -- this is i think based on what united states intelligence agencies are seeing and the fact that now the threat to the united states comes from more directions than ever before and that type of attacks which have been plotted are different. you have this sort of lone wolf threat, this sort of boston-type of attack which people are worried about, but then you also have the sort of more traditional al qaeda threats of western operatives being trained in camps overseas and then coming back to launch attacks. >> but what about the assumption that we are also at the same time increasing our capabilities and the message that we're given

that they're thwarting so many attacks we never hear about, how do you reconcile these two conditions? >> well, that's right. you know, the united states has become much better at thwarting terrorist attacks and that's one of the main reasons that i think the threat is not as high now as it was on 9/11. the united states has much bigger capabilities of thwarting these terrorist plots, whether it's the nsa or other agencies such as the cia, they have much better understanding of the al qaeda threat. but the worry still is some terrorist plots could get through, especially if al qaeda start diverting more resources into launching terrorist attacks against the united states and the west. bin laden, when he was leader of al qaeda, he really prioritized hitting the united states, chris, but amman al zawahiri has taken a different strategy. he's concentrated al qaeda's efforts on the arab and muslim world. the concern is in the future al

qaeda may reprioritize launching attacks in the west, especially if they start losing ground in places like syria, they will be looking for people to blame, countries to blame, and they may lash out. >> because these aren't intelligence people per se and not generals, they're politicians, let's tried to read a bill politics into this. is there gamesmanship, a funding battle upcoming, come kind of debate that this will hopefully motivate? >> i think that this purely reflects the view of united states intelligence agencies, also european intelligence agencies, who are alarmed at some of the trajectory right now, the fact that you have well over a thousand europeans now fighting in syria, many of them with jihadist groups. these are people who have passports that can eventually perhaps even get them into the united states without needing a visa. so i think that across the west

intelligence services are more and more concerned about the threat trajectory. >> and paul, that obviously squares with why we're hearing concerns from other members of congress about our disposition in egypt and syria and beyond that region and in terms of what diplomacy can achieve and what other efforts may be needed. paul, thank you for filling us in on the perspective. >> thank you. >> kate? >> coming up next on "new day," night and day, how the man the white house tasked to fix healthcare.gov is describing the difference between the website now to two months ago. we're going to test it. new details about the investigation into the car crash that took the life of actor paul walker. we're learning more about the person who was behind the wheel. lease this 2014 srx for around $369 a month with premium care maintenance included. ♪

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welcome back to "new day." it's monday, december 2nd. hopefully having a good morning so far. the man tasked as the obama care website fixer said people should see a night and day difference and that website should work much more smoothly for the vast majority of users. does his assessment hold up? senior medical correspondent elizabeth cohen put his words to the test and she's joining us from the cnn center in atlanta. we've been tracking it from the very beginning trying to get on this website. how's it going now? >> right, kate. i want to tell you i was curious to see how the website was doing now, given my less than fabulous experience with it this fall. error messages, spinning wheels,

system down, healthcare.gov was riddled with problems from day one. >> it wouldn't log me in. >> reporter: it took me more than two weeks after the launch just to create a user name and sign in. and the problems didn't end there. to fix the troubled site the obama administration enlisted the help of tech talent and the president put management conseltsent jeff ziens in charge. after 400 individual repairs later the administration announced it met their self-imposed deadline saying the website's error rate has fallen to well under 1%. >> the bottom line, healthcare.gov on december 1st is night and day from where it was on october 1st. >> reporter: and what a difference two months have made. the administration's progress report says the site can now handle up to 800,000 visits a day. logging in now, the website does run smoothly for me. i was able to go through all the steps of signing up and comparing plans.

>> i got through the whole process in about eight minutes. >> reporter: so was cnn medical producer matt slone. he did get an error message at one point but hit refresh and the problem went away. still more work needs to be done. officials expect a surge in traffic just before december 23rd, the last day to sign up for coverage that takes effect on january 1st. now as i said, several concerns remain. first of all, when you buy a policy on healthcare.gov, that information has to be relayed to the insurance companies and that has not gone very smoothly. and also i want to make a note to the folks like me signed up very early on. if your original log-in isn't working it's not you, you may have to go in and create a whole new account. >> i'm sure you've made a few people breathe a sigh of relief on that knowing it's not them, it's the site. thank you so much for that. >> thanks. >> it's time for the five things to know for your "new day" starting at number one. the train cars that derailed

sudden sunday in the bronx are being righted. the train operator told investigators the brakes didn't work as he neared the curve. vice president joe biden luking to ease -- looking to ease tensions on a trip this week. comes after a week of inflammatory comments from japan and china. israeli prime minister benjamin netanyahu met with pope francis at the vatican today. he will invite the pontiff to visit jerusalem. back to work for members of congress. the house will resume duties later this afternoon. senate members return next week just a few days before the house adjourns for the year. as the clock struck midnight, wedding bells were ringing across the hawaiian islands when same-sex marriage became law in hawaii. 15 states now, plus washington, d.c., have legalized same-sex marriage. we update those five things to know so visit newday.cnn.com. we know speed was a factor in the fiery crash that killed

"fast and furious" star paul walker. how fast the car was going is not known and we are learning more this morning about the person who was behind the wheel. cnn has been following that for us. what do we know now? >> it feels odd to say this, paul walker, 40 years old, passed away like this. seems odd to be talking about this. but the driver of the porsche has been identified as a close friend of his and business partner. let's show you this picture, believed to be one of the last pictures of the star taken just minutes before the fatal crash. >> reporter: "fast and furious" costar tyrese gibson overcome with grief. the crash site where 40-year-old paul walker died, a shrine to one of hollywood's most bankable box office stars. police say walker was in the passenger seat of this 2005 porsche gt. this photo snapped just 30 minutes before the car slammed into a pole and burst into

flames. the mangled wreckage apparently captured on this youtube video. police say speed may have been a factor. cnn affiliate kcal tv identified the driver as roger rodus, a business partner who ran a high performance auto shop nearby. both men were drivers on the shop's race team. the pair just left a charity event for walker's organization reach out worldwide. an eerie end for an actor whose career was launched by the high octane movie franchise about illicit street racing. >> come on. >> reporter: walker's love of speed both on and off the set was well known. he spoke to cnn in 2001 about making the "fast and furious" ant life imitating a rts. >> i bought a nissan skyline. i had it impacted from japan. the steering wheel is on the right-hand side. >> are you a lead foot? >> i race it actually. >> reporter: production on a standstill on the seventh film set to wrap in atlanta.

walker's new film "hours" about a father struggling through hurricane katrina is due out this month. he leaves behind his 15-year-old daughter meadow and will be remembered for the passion he brought to everything he did. >> it's just amazing. the things that i've seen, done, people that i've met in that short period of time, i don't want it to end. >> there are reports out this morning from "e news" that say walker's daughter meadow was with him at saturday's charity event but did not see the crash. walker was visiting his family for the holiday. he was scheduled to return to atlanta this week to wrap "fast and furious 7." his new independent film we talked about there, it is slated for release december 13th. >> not like it matters at all at this point because it is horrible for his family, but i know a lot of his fans are wondering what this means for his movies? >> right now "fast and furious 7" is on hiatus right now.

they are suspending production on that because of this. but they are going to finish the film. they were almost finished with filming. they say they're going to honor him in the film. we'll have to see what happens with this. this franchise is so popular. we were just talking about it last year's "fast & furious 6" made $788 million worldwide. people love these films and they love him. he's a bona fide movie star. you don't think of him traditionally but he is a movie st star. was a movie star. >> coming up next on "new day," incredible new video showing the moment a man who was trapped under water for three days was rescued by divers. you have to see this. >> that's an amazing story right there. then we have this one for you. it's not a bird, not a plane, it's amazon. how are they going to deliver things to you faster? how about by drone. now, you may think that's the best thing ever or the scariest. we'll take you through both sides.

the flying high pachachi. farmer: hello, i'm an idaho potato farmer. and our giant idaho potato truck is still missing. so my dog and i we're going to go find it. it's out there somewhere spreading the good word about idaho potatoes and raising money for meals on wheels. but we'd really like our truck back, so if you see it, let us know, would you? thanks. what? but chantix helped me do it. i told my doctor i think i'm... i'm ready. [ male announcer ] along with support, chantix (varenicline) is proven to help people quit smoking. it reduces the urge to smoke. i knew that i could smoke for the first 7 days. i knew that i wasn't putting nicotine back into my body to try to quit. [ male announcer ] some people had changes in behavior, thinking or mood, hostility, agitation, depressed mood and suicidal thoughts or actions

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♪ fly like an eagle >> i like the steve miller version. everybody is coming back off thanksgiving. indra petersons, think she's going to make people feel good? what's the first thing she says, freezing you out. that's the message. >> i did make people feel good. at least they got home safely. nice and mild conditions, compared to what they had going on the way out. now take a look at the big storm. yes, there is a change. this what is chris is talking about. big storm in the pacific northwest will be changing a

lot, but first let's talk about what's going on in the southeast. a tiny little wave. it means some cloudier conditions and maybe light rain. the temperatures you want to focus on. look at this, it's beautiful. talking about 77 degrees in new orleans by wednesday. look at dallas, tuesday, 78 degrees. that system that is there is currently going to be trying to make its way up the east coast. notice it stays offshore. not looking for any rain into the northeast but just some milder conditions. nothing that nice, but typical for this time of year. seasonal temperatures in the 40s and 50s. to the west, that's the big story, one to two feet of snow, idaho, montana, wyoming, has the pattern changed even through colorado, by tomorrow, we'll be talking about snow. if there's snow, we'll be talking about the cold. the temperatures starting to drop today. maybe the same region here. as we move through the middle of the week you're going to feel this change by tomorrow, denver 34 degrees below normal and that trend continues by the weekend. look at the cool air expected to

come here. a chill coming our way. >> all right. i'm going to blame you. but that's okay. >> that's fine. >> thank you. all right. there it is, the flying apache. a bold plan from amazon, the company revealing future plans to deliver your packages under five pounds via drones. the octocopter set to drop off your special delivery in 30 minutes or less. our chief business correspondent christina romans, joining her is cnn's senior media correspondent. we know where christine stands on this. you're a geek like i am. i like the idea but is it logistically feesble? >> they say they'll be ready if the faa, if the government allows it. >> the big if. >> it will become a government story now. will the regulators allows this to happen. it's interesting last night on "60 minutes" jeff bezos said three or four or five years, and then the amazon spokeswoman said

2015. >> it makes sense if you think about the costs of truck and oil and fuel and all that. it's pretty cheap to make a drone depending on what kind of drone they're making. 86% of their traffic is this kind of within ten miles of a fulfillment center in this radius. they did 2 million packages a day, estimated 2 million. even if they had a quarter of their business amazon prime air, 500,000 of these black spiders in the sky. are people going to go for it for the privacy issues, for the safety issues? what if one of these things drop down and scratches your fire. >> like the tesla, the car fires have gotten attention even though regular cars are more dangerous, delivery trucks are dangerous, people get hit by delivery trucks, the first time this drone falls on someone or comes close it will get more attention. >> from a marketing or image perspective, even if this doesn't take off isn't this great for amazon, let's them show they think big? >> if you google jeff bezos'

crazy ideas, all sorts of cool stories what he's been up to. he likes to think big, spend the money to try to fix problems that maybe we haven't thought of. >> that's great. he should get his work whenever he wants. here's the problem you can't ignore with this. the moment the books or whatever you get on amazon don't get delivered through this, they take a huge hit in goodwill. if you can't get what you order from amazon.com promptly there's no reason to uthem. >> and people who say terrorism, drug trafficking, theft, all of these other things that can, you know -- spying, privacy issues, these other things that can happen if you decide we're going to have these things flying around, it's a real shift in public perception about drones. drones have been for war and spying. you're going to see more commercial use of drones no question. >> another layer the work force. these driver delivery guys, are they going to be the personnel that will be trained to operate the drones? i mean that's kind of a massive shift. >> i noticed in the youtube

video that amazon put out to reveal this, there were almost no humans in the video except for the person picking it up on their doorstep. >> it could revolutionize santa's workshop. >> where jeff bezos wants to be. >> what a coup to reveal this on "60 minutes" in front of a huge television audience. some on twitter felt like it was an infomercial but a great way to change public perceptions about drones. >> if you're a betting man do you think it will happen? >> i do. do you think so? >> the on-line perception and talk about it today has been almost entirely negative. people don't like -- but people in general don't like change. what jeff bezos has to do is try to change the public perception of this. >> speaking of on-line, your quick take on cyber monday. it's like black friday syndrome. it doesn't exist anymore. >> they're going to give big numbers this cyber monday. it's invented by the retail industry to make you spend more money if you haven't spent it over the weekend. overed weekend people are acting like it's a recession, high hopes cyber monday -- a lot of

tech deals, kindle fire, moto x, roku streaming device, tech is where you will find the deals today. could be a big day. >> christine and brian, thank you for sounding off on the drones. >> you're welcome. >> i go with your flying apache. >> i'm into it. i'm into the drone delivery. i'm just going to say that. >> noted. >> coming up on "new day" unbelievable new video showing the moment, listen, let's focus on this guy for saeshgsds we hear about great rescues but this is singular. three days under water, trapped inside an air bubble. okay. how does he survive? can you imagine the moment that they found this man? we'll tell you about it. keeping up with these two is more than a full time job and i don't have time for unreliable companies. angie's list definitely saves me time and money. for over 18 years we've helped people take care of the things that matter most. join today.

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♪ this is an appropriate song. welcome back to in the new day." you see this man tossed a thousand dollar bills down into an audience at the mall of america on friday. he says he's going through a rough time, wanted to spread some holiday cheer. police, though, not inspired by the random act of kindness. they cite him for disorderly conduct, creating a potentially dangerous situation. so he winds up getting banned from the mall for a year. he says he's trying to help spread a little christmas mirts via the dollar bill and gets

dinged. i. >> i don't think people believed it was happening for a while. >> the guy behind him, it's a fake. >> so he could stuff the other bills in his pocket. >> what did it sound like? >> it's a fake. >> it was real. and they give him a discon. >> i'm sorry. i've never heard that one again. >> disorderly conduct. >> i think that's crazy. >> he had gone through a hard time, divorce, wife took the cat. >> no good deed goes undisconned. >> keep your thousands to yourself. >> talking about crazy, this next story takes amazing to a new level. a few months ago we told you about a man rescued from a sunken ship nearly three days after it went down off the coast of nigeria. we're now getting to see some spectacular video of the underwater rescue and how he survived this whole thing. "early start" anchor zoraida sambolin is back with more. >> i cannot get enough of this story. i'm going to tell you pay close attention to this man's face. it's almost too wild to believe.

a diver was in the water assessing the accident when a recovery mission suddenly turned into a rescue mission. >> he's alive. >> reporter: a story of survival that is almost too miraculous to be true. >> what's your name? >> harrison. >> yes, sir. >> okay. harrison, my name is colby. again, i'm going to bring you home, okay? >> reporter: newly released video of a man being pulled from under water after he was trapped befleet the ocean for nearly three days. >> we're going to take you in the water and take you to the bell. okay. and then we're going to bring you home, okay? all right. so now you -- i want you to keep calm, okay? >> reporter: the story reads like a blockbuster thriller. in may a tugboat carrying a 12 person crew capsized in the atlantic off the coast of nigeria. two divers were sent to recover

the bodies. it was assumed after two and a half days everyone aboard had died. all right. found one, yes? he's alive. shockingly, one man, harrison owe keen, is found alive, having found a tiny four-foot air space barely enough to breathe. >> just keep him there. keep him calm. all right. just reassure him, pat him on the shoulder. >> reporter: he looked stunned as a crew continues to reassure him. he takes his first since of water in days, having survived only on coca-cola, no food. >> we'll get him into that breathing, all happy, just take it slowly, all right. >> reporter: the crew outfits him with gear. they pull him out of the water. he was wearing only boxer shorts when he was found, having been in the bathroom when the boat went under. >> are you feeling okay? >> yes, sir. >> are you sore? have you got any injuries? >> reporter: he is able to communicate with his rescuers.

he is the only person who survived the wreck. >> what is your rank? >> i'm the cook. >> you're the cook? >> yes, sir. >> they always survivep. >> reporter: he says he prayed the entire time he was under water and two divers pull off a miracle. >>. >> okay. you're outside. >> as you can see, they quickly lifted him up and putnam a decompression change chamber to recover. he told the nigeria newspaper, quote, the rest of my life is not enough to thank god for this wonder. it is incredible. how's that for a story? >> truly incredible. >> no kidding. >> not just for him. >> the look on his face when they found him. i was trying to figure out, what does that mean? what does that expression say? >> he probably thought he was seeing things. >> yeah. >> not just for him. those rescuers were not going in for a rescue mission. they thought they were going to be recovering bodies.

they did in many cases. my god. >> cuomo is speechless. >> i just, you know, when we tell these stories we often try to put ourselves in -- i don't know what you would do. you have to know you're alone, it's over. >> you think you're dieing. >> you're afraid to get out. you don't know your way out. this happens. it's amazing. interesting to see what he does with the rest of his life. >> that's what i said. there's a special purpose for that man. >> thanks for bringing us the story. >> sure. any time. >> perhaps paling by comparison but nonetheless, coming up on the good stuff, remember the homeless man we told you he returned the wallet, omni hotel so appreciative they gave him the room for a week. guess what? it's getting better. all right. he now has something else to be thankful for. a reunion with his family. we'll tell you about which way his life is going. no, not that. i was thinking about getting a tablet as a gift... verizon has tablets. they got a lot of them? accessing brain information... yes, they have a lot to choose from. did you really just... and now you can get $100 off any tablet. thanks, wayne. save like never before on any tablet at verizon now. get $100 off any tablet.

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welcome back. it's time for not just the good stuff but the better stuff. why? joel hartman the atlanta homeless man we told you about, returned the wallet, digging through the trash, found one, looking for food, returned it to a guest at the omni hotel. the omni so impressed they put him up for the entire thanksgiving holiday. strangers sent in money. >> that's great. >> joel has a couple job offers. >> that a boy. >> that's not the best part. all the attention helped joel's family who's been looking for him for years. >> no. >> now they found him. >> oh, my goodness. >> i can't wait to see my family. >> i've been looking for -- i've never stopped looking for him. >> oh. that is love right there. >> so this is the latest step. we will continue the story of this man's recovery. it's never easy. he was homeless, dealing with mental illness. we'll tell you the story. >> good steps in the right direction. >> the big story this morning, the train derailment, lot of news. get you to